Plumber Secretary: she picks up every call you can't, books the job, and texts you the details.
Watch how Bella answers every call you can't
- No contracts
- Cancel anytime
- Works with your number
- Setup in 15 min
Trusted by plumbing shops across the country
You Tried Before. This One Works.
Most plumbers who call us already tried another answering service or phone bot. It sounded robotic, booked jobs wrong, and drove customers away. We built this one differently.
What You Tried Before
Didn't WorkGeneric phone bots & call centers
- Sounded robotic, customers hung up
- Didn't know plumbing from electrical
- Couldn't tell a burst pipe from a dripping faucet
- Booked wrong details, wasted your drive time
- Treated every caller like a stranger, every time
- Asked too many questions or read from a script
Bella — Built for Plumbing
Done Right$95/mo
- Sounds like a real person, not a phone tree
- Knows plumbing: asks about the fixture, the leak, access notes
- Flags real emergencies and walks callers through the shut-off
- One question at a time, no script-reading, no interrogations
- 24/7, unlimited calls at once, starting at $95/mo
- Remembers every customer, every job, every detail
Up and Running in 15 Minutes
No complicated setup. No new equipment. Just forward your missed calls and start getting booked jobs.
We Learn Your Business
Services, pricing ballparks, service area, how you handle emergencies. You tell us once, it remembers everything.
Forward Your Missed Calls
Takes 30 seconds on your phone. Keep your existing number. Turn it on and off whenever you want.
You Get Booked Jobs
Full call summary by text or email. Emergencies come through instantly. Routine jobs go on your calendar.
Everything You Need.
Nothing You Don't.
24/7 Call Answering
Every call, every hour. Nights, weekends, holidays. No gaps, no voicemail.
Long-Term Memory
Remembers every customer, every job, every conversation. No one repeats themselves.
Emergency Triage
Burst pipes, flooding, gas smells. Flagged instantly with a text to you.
Job Booking
Books directly onto your calendar and confirms with the customer by text.
Two-Way Texting
Customers text your business number. It texts back with the right info.
Customer Tracking
Every job, every call, every follow-up. One place. No spreadsheets.
Integrations
Works with Jobber, ServiceTitan, Google Calendar, Housecall Pro, and more.
Keep Your Number
No new hardware. No new line. Forward missed calls in 30 seconds.
What She Won't Do
Everything that made the last service annoying, she's built not to do. That's the whole point.
Won't read from a script
Talks like a real front-desk person, with contractions and natural pacing.
Won't make callers press 1, then 2, then 3
No phone tree, no menu maze. She just answers and listens.
Won't fire off five questions at once
One question at a time, in the order that makes sense for the job.
Won't end with "anything else I can help you with?"
Confident closers. She wraps the call once you've got what you need.
Won't pretend to be something she's not
If a caller asks directly, she's honest. Most never ask.
Won't guess a price or invent a detail
Says what she knows, books the estimate for what she doesn't.
Works With The Tools You Already Use
Booked jobs land where you already work. No double entry, no new system to learn.
Answers In Your
Customer's Language
She hears the language the caller speaks and answers right back in it. No "press 2 for Spanish," no missed jobs because of a language barrier.
"Thanks for calling. What can I help you with today?"
"Gracias por llamar. ¿En qué le puedo ayudar hoy?"
She Remembers
Every Customer
Most answering services treat every call like a stranger. Bella remembers. When Mrs. Johnson calls back about her kitchen faucet, Bella already knows the history, the quote, and the last appointment.
- Remembers every call, every job, every detail
- Greets repeat customers by name
- Knows their property, past issues, and preferences
- Builds loyalty that turns one-time jobs into regulars
First Call — March 2026
"Hi, this is Sarah Johnson at 42 Oak Street. My kitchen faucet is dripping and I need someone to take a look."
Bella: Books the job, saves address, notes the faucet issue.
Second Call — June 2026
"Hi, it's Sarah again..."
Bella: "Hi Sarah! Good to hear from you. Is this about the kitchen faucet at 42 Oak Street, or something new?"
Result: Sarah feels valued, books again, leaves a 5-star review.
No human secretary remembers that well.
She narrows it down.
You get the slot.
Most services ask "when works for you?" and the caller freezes. Bella offers simple choices and moves one step at a time, the way a good front-desk person does.
By the end of the call the job is on your calendar and the customer has a text confirmation in hand.
- Two options at a time, never an open-ended question
- Respects hard constraints ("only home before noon")
- Confirms the exact day and time before hanging up
Booked · Wednesday, 2 PM
On your calendar. Confirmed with the customer by text.
This Lands On Your Phone.
Before You Roll The Truck.
By the time you read it, the customer has already been told what to expect. You just show up prepared.
New Booking · Routine
Sarah Johnson
(555) 412-9087
Address
42 Oak Street, Apt 3B
Gate code 4520 · Dog in yard (friendly)
Issue
Kitchen sink leak under cabinet. Started this morning. Bowl underneath catching slow drip.
Booked
Tomorrow
9 – 11 AM window
Confirmed
By text
Customer notified
History
Repeat customer since March 2026. Last visit: kitchen faucet cartridge replacement.
What you get, every time
Everything you need before the drive.
Bella captures it on the call so you don't have to guess on the road. Same format every time, so your eyes know where to look.
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Full address with access notes
Gate codes, dogs, crawl space access, unit numbers, anything the homeowner mentions.
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Issue in plumbing terms
Not just "there's water." Fixture, location, severity, when it started.
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Confirmed time slot
Customer already told the window. Already confirmed by text. No no-shows you didn't see coming.
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Customer history
If they've called before, the past job and last visit show up on the same screen.
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Urgency flag, big and clear
Emergency, urgent, or routine. You read it at a glance — no guessing.
Watch a Real Call
Phone rings. The assistant answers. Customer describes a leak. Job gets booked. You get a text. All in under 60 seconds.
Prefer YouTube? Watch on the Plumber Secretary channel .
The Reasons Shops Make The Move
Most plumbers come to us after trying something that didn't fit. Here's what's different.
Built for plumbing, not everything
It's not a generic call center reading a script for dentists and lawyers too. It asks the right plumbing questions and tells a flood from a faucet.
It remembers every customer
Repeat callers get greeted by name, with their address and past jobs already on file. The thing most answering services completely miss.
Honest pricing, no games
From $95 a month. Month-to-month, cancel anytime, no setup fees, no contracts. Most shops cover it with one or two jobs they used to miss.
Simple Pricing. No Surprises.
Month-to-month. No contracts. No setup fees. Most plumbers recover the cost from one or two jobs they would have missed.
Starter
$95 /mo
For solo plumbers who want every call answered.
- 24/7 call answering
- Emergency triage + instant alerts
- Job booking + calendar sync
- Call summaries by text/email
- Customer memory (basic)
- Works with your phone number
Growth
$295 /mo
For growing shops that want the full memory system.
- Everything in Starter
- Full long-term customer memory
- Two-way texting
- Appointment reminders
- Quote follow-ups
- Review requests after jobs
- Jobber / Housecall Pro integration
Pro
$495 /mo
For established shops running multiple trucks.
- Everything in Growth
- Unlimited simultaneous calls
- ServiceTitan integration
- Custom call scripts
- Priority support
- Dedicated account manager
- Multi-location support
All plans include: No contracts, cancel anytime, free onboarding call, works with your existing phone number.
Straight Answers
I tried one of these before and it was terrible. Why is this different?
Most phone bots are generic. They don't know plumbing, they read from a script, and they ask five questions at once. Bella was built specifically for plumbing shops. She asks one question at a time, knows the difference between a slow drip and a burst pipe, and remembers every customer who has ever called. Call the demo line and hear it yourself.
Will my customers know it's not a real person?
Most won't. She sounds natural, uses contractions, and talks the way a real office person does. No script-reading, no menu trees. If someone asks directly, she's honest about it, but most callers never ask.
Does it work with my current phone number?
Yes. You keep your number. You just forward missed calls. Takes 30 seconds.
What happens with a real emergency?
It flags it immediately, grabs the critical info (location, shut-off status, damage), and texts you right away so you can respond.
Can I turn it off when I want to answer myself?
Yes. It only picks up when you don't. You're always in control.
What about the customer memory feature?
Every call is remembered. When Mrs. Johnson calls back about her kitchen faucet, the assistant already knows the history, the quote you gave, and the appointment you had. No one repeats themselves.
Are there contracts or setup fees?
No to both. Month-to-month, cancel anytime, no setup fees.
Does it handle multiple calls at the same time?
Yes. Three callers at 8am all get picked up at the same time. No hold music, no voicemail.
Does it integrate with my scheduling software?
Google Calendar, Jobber, Housecall Pro, ServiceTitan, and others. We'll confirm yours on the demo.
Will it interrogate callers with a list of questions like other services?
No. Hard rule: one question at a time, in plain language. She asks what's going on, listens, then asks the natural follow-up. No scripts, no menu trees, no 'press one for emergencies.'
What if a caller is stressed, angry, or in a rush?
She matches the caller. Stressed homeowner gets calmer responses. Angry caller gets short, direct answers. Someone rushing gets straight to the booking. It feels like a real office person, not a script reader.
What about gate codes, dogs, or hard-to-find access?
She captures them on the call and puts them in the summary you get. If a customer says 'gate code is 4520, dog is friendly,' it's in the text on your phone before you roll the truck.
What happens when someone calls at 2 AM with a flooded basement?
She picks up immediately, sounds calm, asks where the water is, walks them through closing the main shut-off if needed, and texts you the address and details within seconds. You decide whether to roll out or call back in the morning.
What if someone asks how much something costs on the phone?
She doesn't quote prices, but she doesn't dodge either. The answer is short and honest: pricing depends on the job, and the next step is getting on the schedule for an estimate. No one feels brushed off.
Ready to Stop Losing Jobs
to Voicemail?
10 minutes. We'll show you exactly how it handles your calls. If it's not a fit, no hard feelings. No pressure. No contracts.
We'll pick up. Ironic, we know.