Privacy Policy
Last updated 2026
Who we are
Plumber Secretary provides a voice assistant that answers calls, books jobs, and tracks customers for plumbing businesses. This policy explains what we collect, how we use it, and the choices you have. It applies to our website and our service.
Information we collect
Information you give us: your name, business name, phone number, email, and anything you share when you book a demo, sign up, or contact us.
Call and customer data: when you use the service, we process the calls your assistant handles and the customer details captured during those calls (names, numbers, addresses, job notes).
Automatic information: basic usage data such as pages visited, device and browser type, and approximate location, collected through standard web technologies.
How we use your information
To provide and operate the service — answering calls, booking jobs, sending summaries and alerts.
To set up your account, respond to your requests, and provide support.
To improve the service and keep it secure.
To send you service-related messages. We do not sell your information.
Your customers data
The call recordings, transcripts, and customer details captured through your account belong to you. We process that data on your behalf to run the service. We do not sell it and we do not use it to build profiles of your customers for any other purpose.
Sharing
We share information only with service providers that help us run the platform (for example, hosting and telephony providers), under agreements that require them to protect it. We may also disclose information if required by law.
Cookies
Our website uses a small number of cookies and similar technologies to make the site work and understand basic usage. You can control cookies through your browser settings.
Data security
We use reasonable technical and organizational measures to protect your information. Calls are encrypted in transit, and access to data is limited. No system is perfectly secure, but we take protection seriously.
Your rights
You can ask to access, correct, export, or delete your information. Depending on where you live, you may have additional rights (for example, California residents). To make a request, email us at the address below.
Changes to this policy
We may update this policy from time to time. If we make material changes, we will update the date below and, where appropriate, let you know.
Contact us
Questions about this policy? Email [EMAIL].