Straight Answers
Everything plumbers ask before they switch. If your question isn't here, just call us or book a demo.
Setup & how it works
How long does setup take?
About 15 minutes on a setup call, plus 30 seconds on your phone to forward your missed calls. Most shops are fully live the same day.
Do I need a new phone number?
No. You keep your business number. We just pick up when you don't.
Do I need new equipment or software?
No. It works with your existing phone. You can add a calendar or scheduling integration later if you want.
Can I turn it off when I want to answer myself?
Yes. It only answers calls you don't. You're always in control.
Does it work if I already have a receptionist?
Yes. A lot of shops use it as overflow. It picks up when the receptionist is on another line, at lunch, or off the clock.
The calls themselves
I tried an answering service before and it was bad. How is this different?
Most services are generic call centers or simple bots built for any industry. They don't know plumbing, they read scripts, and they ask too many questions at once. Bella was built specifically for plumbing. She asks one question at a time, knows the difference between an emergency and a routine call, walks callers through the water shut-off when needed, and remembers every customer. Call the demo line and judge for yourself.
Will my customers know it's not a real person?
Most won't. The voice is natural and the conversation feels normal. She uses contractions, natural fillers, and talks the way a real front-desk person does. If a customer asks directly, she's honest, but most never ask.
What if a caller asks something it doesn't know?
It takes a detailed message and flags it for callback. It never makes up answers. You get the full call summary so you can follow up.
What happens during a real emergency?
It flags emergencies like floods, burst pipes, and gas smells, grabs the critical info, walks the caller through shutting the water off if needed, and texts you right away.
Commercial calls or residential?
It asks early in the call and adjusts the questions accordingly. You'll know before you show up.
What about calls outside my service area?
It politely declines and suggests they find someone local. You don't waste time on jobs you can't do.
Does it handle Spanish?
Yes, multiple languages are supported. Ask us on the demo which ones fit your market.
Pricing & billing
How much does it cost?
Plans start at $200/month. The right one depends on your call volume and the features you want. Most guys recover the cost from one or two jobs they would've missed.
Are there contracts or setup fees?
No to both. Month-to-month, cancel anytime, no setup fees.
Is there a discount for paying yearly?
Yes. Yearly billing gets you two months free compared to paying monthly.
How do I get paid? Does it handle payment?
You handle payment the way you always do. It books jobs and captures details. It doesn't take credit cards or replace your billing.
Integrations & compatibility
Which tools does it work with?
Google Calendar, Jobber, Housecall Pro, and ServiceTitan are the common ones. We connect with most scheduling tools.
What if I get a ton of calls at once?
It handles multiple calls at the same time. Three callers at 8am all get picked up at once.
Can I keep using my current calendar?
Yes. Booked jobs land on the calendar you already check, so there's no double entry.
Trust & control
Who owns the call data?
You do. Every call, summary, and customer detail is yours. We don't sell data, and you can export it anytime.
Is it secure?
Yes. Calls are encrypted and customer data is stored securely. It isn't shared.
Can I listen to my calls?
Yes. Calls are recorded where legal and written up in plain English. You can listen or read anytime.
What if I don't like it?
Month-to-month, cancel anytime. If it's not working for your shop, turn it off. No hard feelings.
Still Have Questions?
Get them answered on a quick demo, or just call us. No pressure, no contracts.