Floods Don't Wait.
Eight situations where a missed call costs you the most. Here's exactly what Bella does the second one of these comes in.
Eight emergencies. Same instant response.
Bella doesn't run every call through the same intake. The moment a caller describes one of these, the call flow changes: faster questions, calmer tone, immediate text to you.
Active flooding
Water moving across the floor. Needs response now, not tomorrow.
Burst pipe
Pressurized leak. Every minute matters for damage.
Sewage backup
Health hazard plus property damage. Highest priority.
No water in the property
Main supply issue. Family of four with no water is an emergency.
Major leak
Not a slow drip. Active flow from a fixture, wall, or ceiling.
Gas smell or gas leak
Safety call first. Bella tells them to leave and call the gas company.
Water heater leaking heavily
Tank failure can flood a utility room in under an hour.
Sump pump failure with rising water
Basement is the next thing to flood. Bella catches it.
She helps the homeowner stop the damage while you drive.
For active leaks and flooding, the single most valuable thing in the first sixty seconds is closing the main water valve. Most homeowners panic, don't know where it is, and let the floor soak through.
Bella walks them through it. Garage. Basement. Exterior wall near the front. Calmly. While she's already texting the address to you.
Result: less damage. Smaller insurance claim. Happier customer. Same job.
Caller
Mark Reyes
(555) 380-2117
Address
218 Cedar Ridge Dr
No gate · Side door unlocked
Situation
Burst pipe under bathroom sink. Water spreading into hallway. Homeowner has closed the main shut-off.
Shut-off Status
Closed · damage contained
Bella walked him through it.
Text in seconds. Not a dashboard you'll see tomorrow.
Direct text to your phone
Not an email. Not a notification in some app. A real SMS with the address, the issue, the urgency. You read it in ten seconds.
Caller's number ready to dial
Tap the number from the text to call them back. Tell them you're on the way, or buy yourself twenty minutes to think.
You decide what to do
Roll out, call back, or send the on-call guy. Bella doesn't make that decision for you. She just makes sure you have the info to make it fast.
Emergency calls are the highest-margin jobs you'll run all year.
Emergency rates. After-hours surcharges. Customers who don't shop around because they need help right now. And they leave the best reviews — because you showed up when no one else would.
Missing those calls because the phone went to voicemail is the most expensive habit a plumbing shop can have. Bella picks them up. Every one.
Pick Up The 2 AM Call
Bella answers every emergency you'd miss otherwise. See it work in 10 minutes.